Randy works as a sales consultant at LutraCAD and speaks daily with orthopedic shoemakers, podiatrists, and other foot care professionals. He knows their day-to-day challenges inside and out. We spoke with him about the most common questions he hears and how LutraCAD helps professionals transition to digital production, even without a technical background.
Understanding the Main Challenges
Randy, what's the main concern you hear from new prospects?
"Time and workflow inefficiencies - every time. Whether it's insoles, lasts, midsoles, or test shoes, many companies are stuck in lengthy production cycles. They design something, send it to a third party, wait weeks, do a fitting, make adjustments, and start all over again. It's not uncommon for a patient to wait 6 to 8 weeks for a final product."
What's the biggest hesitation when it comes to switching to digital?
"It's not fear of the system - it's fear of the unknown. A lot of professionals worry they'll have to completely relearn how they work. But once they see our software in action, those worries disappear. LutraCAD is incredibly intuitive. You don't need technical expertise. Plus, our online academy and responsive support team make onboarding smooth and stress-free."
Randy, LutraCAD Sales Consultant
Common Questions and Solutions
What's the most common question you get?
"'Can I use it with my current setup?' That's by far the question I hear most. And usually, the answer is yes. Most companies can start using our software with the scanner or printer they already have. And if they need something new, we help them find the right match. It's about building on what's already working."
How do customers respond to the ease of use?
"They're genuinely surprised. People expect CAD software to be complex, but we've designed it to be as visual and user-friendly as possible. Most users are up and running within a few days. And when they get stuck, we're just a message or a phone call away - even outside regular hours when needed."
LutraCAD Digital Workflow
Starting Small and Growing
What's the biggest advantage for your clients?
"Being able to start small. A podiatry clinic might begin with just the insole module. Later, they might add test shoes or midsoles. There's no pressure to change everything at once. That makes the transition manageable and much less risky."
Which product is most popular for first-time users?
"It depends on the business. Podiatrists typically start with insoles because it directly improves their daily routine. Orthopedic shoemakers often start with lasts or test shoes, where time savings are immediately noticeable. The key is: everything works together in one ecosystem, so expanding is easy."
Success Stories and Practical Advice
Do you have a favorite success story?
"One that stands out is a mid-sized orthopedic lab that was juggling several incompatible systems. They were wasting time converting files and managing multiple vendors. We helped them streamline their setup with our integrated software. They kept their trusted scanner, added a suitable printer, and now handle everything in-house - from insoles to lasts. Their turnaround time dropped dramatically, and their team is more confident and efficient."
Finally: what advice do you have for companies that are still hesitating?
"Start with your biggest bottleneck. Maybe that's insole adjustments. Maybe it's the slow turnaround on test shoes. Focus on that first. You don't need to reinvent your entire process. Keep what works, upgrade what doesn't - and grow step by step. Our software adapts to you, not the other way around."
Successful Digital Transformation
Ready to Get Started?
Curious how LutraCAD could simplify your workflow - even if you're not tech-savvy? Get in touch with Randy to discuss which modules and setup are the best fit for your business.
